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Frequently Asked Questions

Got a question? We’ve got your answer! Please read through our FAQs for additional and helpful information. 

General Information

Using this site - ADA Accessibility

We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or by reaching out to us at [email protected]. We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.

Do I need to be vaccinated for COVID-19 to purchase a Travel Package and attend the event?

In the best interest of fans and staff, the Event Organizer will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing tickets to this event, you agree to abide by the health and safety measures in effect at the time of the event, which may include wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Government mandates, venue protocols, and event requirements are subject to change. For more information, please visit the CCNB Amphitheatre website at ccnbamphitheatre.com.

I have an ADA Request. What’s the best way to request accommodations for my Travel Package?

If you need to request ADA Accommodations for your hotel reservation OR experience at the Marcus King Band Family Reunion, please reach out to [email protected] with the following information as soon as possible:

PURCHASER EMAIL –

PURCHASER NAME –

100x ORDER # –

PACKAGE NAME –

# OF TICKETS –

Please be sure to include as much information when submitting your request so we can ensure you have proper accommodations. All ADA Requests will be processed in the order they are received and dependent on availability.

These FAQs did not answer my question. How can I get in contact with you?

For additional inquiries, you can reach out to us by clicking on the chat icon in the bottom right corner or by emailing us at [email protected]. We would be happy to assist you!

Our Travel Packages

How do I place my order?

All Marcus King Band Family Reunion Travel Packages must be purchased online. Packages will go on sale Monday, April 29, 2024 at 10am ET. After you click “purchase” next to your desired package, you will be directed to our ticketing partner to make and finalize your order.

Is the price listed on the website the total price or the price per person?

Our website lists both the price per person and price per package. These prices do not include taxes & fees. Please note – if you are purchasing a Travel Package before Friday, May 17, 2024, you will have the option to either pay in full or opt-in to a payment plan. See more details about the payment plan option below.

How many rooms are included in my Travel Package?

All Travel Packages include one room for two guests. During the checkout process, you will have the option to select your preferred bed type, dependent on availability.

Is there an age restriction for the Marcus King Band Family Reunion Travel Packages?

Yes, to check in at the hotel, you need to be 21 or older. If you’re under 21, don’t worry! You can still stay in the room and enjoy the show, just keep in mind that the main person purchasing the Travel Package has to be 21 or older for the hotel check-in. Valid photo identification is required.

Is there a payment plan for the Marcus King Band Family Reunion Travel Packages?

Yes, there is an optional payment plan for Travel Packages! If you opt into the payment plan at checkout, an initial 60% will be charged upon purchasing the package, and a final 40% payment will automatically be charged to the form of payment on file on Friday, May 31, 2024. If you purchase after Friday, May 17, 2024, you will be charged the full payment amount at the time of purchase. If you select ‘pay in full’ at checkout, no additional payments will be charged after your purchase!

Please note: the payment plan can only be chosen at the time of purchase. If you pay in full when your package is purchased, the payment plan cannot be opted into after the fact.

Can I pay for my entire package before the additional payment is due?

If you purchase prior to Friday, May 17, 2024 and are on the payment plan but decide you’d like to make the second payment prior to the Friday, May 31, 2024 second payment date, you can reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you.

Do the Travel Packages come with tickets for both nights of the Marcus King Band Family Reunion?

Yes! All Travel Packages include two (2), 2-day tickets to The Marcus King Band Family Reunion at CCNB Amphitheatre at Heritage Park on Saturday, August 24 and Sunday, August 25.

How will I know where my seats will be at CCNB Amphitheatre?

All tickets for the Marcus King Band Family Reunion are General Admission (GA) standing tickets!

What is the difference between General Admission (GA), VIP and Super VIP tickets?

GA: General admission tickets provide access to the shows.

VIP: VIP tickets include GA tickets to the shows along with the below amenities.

  • Exclusive private viewing area at stage
  • VIP entrance
  • Access to a private cash bar

Super VIP: Super VIP tickets include GA tickets to the shows along with the below amenities. 

  • Exclusive private viewing area at stage
  • VIP Entrance private bathrooms
  • Access to open bar and All Pro Smoke Show Live Fire Experience taking place from 3:30-8:30pm on each day
  • About the onsite Live Fire Experience:
    • Executive Chef Andy Knudson and the All Pro Smoke Show will feature acclaimed pit masters from North & South Carolina, showcasing various low and slow cooking methods and techniques over various forms of live fire. Enjoy fresh samples straight off the fire – whole hog, beef ribs, chicken, fish, seafood, coal-roasted root vegetables and more. This is the ultimate immersive playground for those looking to sample some of the best barbecue in the South. Renowned pit masters share their secrets of the trade, while guests can pair their wide range of BBQ delicacies with curated wine, beer and cocktails.

How and where will I receive my tickets for the Marcus King Band Family Reunion?

All tickets for the Marcus King Band Family Reunion will be digital. In the weeks leading to the event, you will receive an email from Ticketmaster where you can claim your tickets to the show. Please note, you will need to click into this email and add your tickets to your Ticketmaster account, digital wallet OR print prior to getting to the show. You will be required to use the same email address used to purchase your Travel Package to access your tickets in Ticketmaster. If you experience any issues accessing your tickets before you arrive, please email [email protected].

If you need additional ticketing assistance there will be friendly and knowledgeable 100x Staff at each hotel on check-in day to assist with any questions.

When will I receive information about 100x Travel Package check-in?

More information and further instructions including 100x check-in location and schedule will be emailed to the purchaser, at the email address used for purchase, 5-7 days before the event. 100x is not responsible for failed / blocked / misdelivered / bounced email delivery.

How will I receive my merchandise?

All merchandise will be distributed at the 100x check-in on the same day of your hotel check-in and must be picked up then!

Please note we cannot ship merchandise before or after the event.

How do I utilize the roundtrip transportation included in the Travel Package?

More information regarding roundtrip transportation including details about pick-up times and locations will be provided via email closer to the show dates!

What if my plans change and I no longer want my purchased Travel Package?

All 100x Travel Packages are non-refundable. Please refer to our Purchase Policy for complete details. If you accidentally purchase the wrong package and hope to change your order, email us immediately at [email protected] and we will assess what we can do to help.

Hotel Information

What time is check-in and check-out at the available hotels?

100x abides by the hotel’s standard hotel policy, viewable here. There is no guarantee that you will be able to check in earlier than the hotel’s standard check-in time. If you need to arrive at the hotel early, we will work with the hotel to make sure that your bags can be stored and easily accessible until your check-in time.

What parking is available at the available hotels?

100x Travel Packages do not include parking or cover parking expenses. To find details and rates for parking, please visit the individual websites of your hotel for more information.

How far is each hotel from the venue?

We chose these hotels not just because they are comfortable and provide a high-quality guest experience, but also because of their close proximity to the venue. See the distance of each hotel from the venue here.

Will there be an incidental hold at my hotel?

You will be required to provide a valid credit card at check-in. Incidental holds vary at each hotel property. Please refer to the hotel’s website for the most up to date information on incidental charges.

I contacted the hotel and they do not have my reservation information, why is that?

We kindly request that you wait to reach out to your respective hotel with any specific requests until approximately 2-3 weeks before your check-in date. Please be assured that from our end, everything related to your reservation is confirmed. We typically share our updated rooming lists, including all guest information, with our hotel partners no earlier than one month prior to check-in day.

Travel Package Requests

Can I book additional nights at the hotel with my Travel Package? If so, how can I do this?

If you would like to stay longer than your travel package dates, you will need to book your additional nights as a separate reservation through the hotel directly. Please make sure you select the same room type purchased with your Travel Package. Once you have booked additional nights, you can email us at [email protected] with the below information to request to connect the reservations.

PURCHASER EMAIL –

PURCHASER NAME –

100x ORDER # –

PACKAGE NAME –

ADDITIONAL NIGHT BOOKED HOTEL CONFIRMATION NUMBER –

We will do our best to work with the hotel to accommodate – requests are not guaranteed and are subject to hotel availability.

All requests must be submitted to 100x by Friday, August 2nd, 2024.

I purchased a Travel Package as a gift and will not be in attendance. How can the gift recipient redeem the package on my behalf?

Any Travel Package request must be submitted to 100x via email by Friday, August 2nd, 2024 

If you are wishing to gift your package to someone else, you will need to reach out to 100x using the email address used to purchase your Travel Package in order to have the package holder information updated. Please email us at [email protected] with all of the information below prior to Friday, August 2nd, 2024 with the request, otherwise there’s no guarantee it can be accommodated.

  • Original purchaser name
  • Original purchase email
  • Order number
  • Package type
  • New guest name
  • New guest email
  • New guest phone number
  • New guest shipping address

Once you have notified us by Friday, August 2nd, 2024, the new package holder will be able to check in to their hotel room and pick up their event merchandise and shuttle wristbands at the hotel.

If concert tickets are already in the original purchaser’s Ticketmaster account, you will be responsible for ensuring those tickets are transferred over to the new package holder. Please find more details on how to transfer tickets via mobile and desktop on Ticketmaster’s website.

Please note: Travel Package transfers include the entire package (hotel stay, transportation and show tickets) and cannot be separated or split by day.

A package must be paid in full prior to it being gifted to another guest.

I have a specific request about my hotel stay, how can I make that request?

All hotel related requests can be sent directly to 100x at [email protected].

All requests must be submitted to 100x by Friday, August 2nd, 2024.

I need to update the credit card information in order to pay for my Travel Package, how can I do this?

In order to update your credit card information attached to your Travel Package payment method, please reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you.

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